Quality is our mission. The quality policy is our main tool in achieving it. The policy is clearly defined, comprehensive and highly formalized. Basic contents of the Quality Policy are:
| Utmost Satisfaction of Client’s expectation | |
| Innovative, cost and time effective services | |
| Consistent and continuous quality improvement | |
| Fulfillments of defined quality objective targets | |
| Develop the organization as an international centre for excellence. | |
| Continuous evaluation of market to explore challenging areas of operation. |
The policy lays down the basic philosophy and translates it into practice, by defining formalized procedures to be completed in sequential steps. Simply stated the procedures comprise 4 elements :
| Task Definition | |
| Task Assignment | |
| QC/QA plan for each task element | |
| Documentation and feedback |